When was the last time a store or tool company refunded your money for a bad product, before you know it was a bad product? That’s what happened to me today.

Back in January I pre-order a new product that Lee Valley Tools was just releasing, their Thread I.D. ™ (Nut & Bolt Identifier). I finally received it last week complete with its little wooden storage box. I looked it over. It looked well made and I was satisfied that I would be able to use it to sort out that box of miscellaneous screws and nuts that I have sitting on the shelf. Satisfied, I set the Thread I.D. aside for when I have time for that project.

Today, I received a letter from Lee Valley telling me that there had been a manufacturing error, that the marking on the Thread I.D. were not permanent and they enclose a couple of reference cards so that when the marking wore off I would still be able to identify which thread was which. They also said that they were giving me a FULL refund on my credit card for the price of the item and the shipping. I check my credit card statement online and, sure enough, they did.

How great is that, a company that stands squarely behind their products? No company is perfect and I suspect that at sometime in the future I will have some other problem with a product from Lee Valley. It’s good to know that they truly care about customer satisfaction.